Customer Testimonials

Allen Plumbing has served thousands of satisfied customers throughout the greater Boston area since 1991. Here are some recent reviews:

(Source: Allen Plumbing Customer Satisfaction Surveys)

Work performed: Bringing up a gas pipe from the basement to the fireplace

“Michael and Adam (the Office Admin) were very responsive, they would call 30min before Michael would arrive, they were very flexible in terms of scheduling (insert installation, inspection), and always on time. The installation is very neat and clean, Michael used steel pipes throughout, the inspector was impressed.”

- Susanne, Newton, MA

“These guys are the best. I've had them out to my condo for emergency and routine maintenance. Their scheduler, Adam, is always friendly and flexible with my busy work schedule. Mike, their plumber, has always been prompt, professional, and you can tell he enjoys the work. Allen plumbing now gets all jobs out of my condo. It's nice to have someone local you can trust to get the job done right and on time.”

- D C, Somerville, MA

Description of work: Central heat furnace cleaned, tuned up.

“Scheduling was easy, the appointment was on time, and they didn't try to sell me anything I didn't need. Fantastic.”

- Kevin, Somerville, MA

"Great service from first contact, to reminder calls, to professional, friendly, non-condescending technician. Really happy that I found you on Angie's list."

- Riikka, Cambridge, MA

"Everytime I deal with Adam the sales and service rep he is outstanding. Always returns my calls and gets a tech to my home quickly. The young man who did all the work on my property was great."

- Paul, Woburn, MA

"It is a pleasure to deal with a service that is reliable and competent. Thank you!"

- Carol, Winchester, MA

"The best plumbing company in town. Michael is great. Service is perfect."

- Barbara, Newton, MA

"Aaron was excellent to work with. Very professional and friendly. As always, Adam was terrific on the phone. Very responsive."

- Miriam, Lexington, MA

"I had a crisis on a weekend and was glad that I got a callback in a few minutes. I didn't have to page anyone or wait a long time for a callback. Also, there were complications during the repair and the technician was very good about calling me each time and estimating any additional costs."

- Gayle, Arlington, MA

"Your level of service was first class. I would say concierge level type project management."

- Chuck, Charlestown, MA

“Allen Plumbing is always timely, courteous and efficient for any planned or unplanned plumbing needs. We found Allen because they were under “A” in the yellow pages. Now they are always an “A” on our ‘who to call’ list.”

– Diane, Winchester MA

“[The technician] was great – friendly, courteous, and explained the problem and solution very well. He was focused on doing the least damage – which we appreciated.”

– Casey, Somerville MA- (Repaired drain leak)

“I arrived home to a 54 degree house. My furnace had stopped working on the coldest day of the year. I called their emergency service and got a call back in minutes. When I spoke with Mike, he told me he would be able to get here in the afternoon and would call me 30 minutes beforehand, which he did and when he arrived was able to get the furnace back up and running in a very short time. So overall, I am very pleased. The service was very professional and pleasant and I would definitely use them again in the future.”

– Brenda, Somerville MA

“Michael was informative, courteous and professional. Couldn’t ask for better.”

– John, Cambridge MA

“I called early on a winter’s morning as we awoke to no heat in our house. We have three children and were expecting a snow storm the next day. Allen Plumbing (Michael) came out that day and kept us in our home. Thank you!”

– Clair, Winchester MA

“Fantastic service! The plumber even put shoe covers on. Fast, courteous, and on time.”

– David, Winchester MA - (Gas/waterline leak repair)

“With pretty much all of Boston flooded, I wasn’t the only one looking for a plumber to get our water heater going and check out our sad sump pump. Allen Plumbing picked up on the first call, found a time to come that fit my schedule, and were here on time. They were friendly, thorough and fast, and did a great job. The first four plumbers I called on recommendations from friends this morning didn’t even call me back. I HIGHLY recommend these guys for coming through in a pinch.”

– Amy, Somerville MA

“My zoned heating system wasn’t functioning properly. As promised, they called 30 minutes before arriving. Michael was great! He explained each step he was going to take to diagnose the problem, and was up front about the costs before performing any work. My boiler was back up and running within a couple of hours. I would use Allen Plumbing again.”

– Maura, Woburn MA

“Great service. Very professional.”

– Roger, Boston MA- (Replaced radiator value sensors)

“Completely satisfied with your services for over 20 years. The only plumbing company I have ever used.”

– Annette, Somerville MA - (Diagnosed and repaired problem with drain and toilet)

“Excellent, responsive, staff. I fully trust and recommend them.”

– Andrea, Cambridge MA- (Repaired boiler)