About Us / Our Team

We are customer service professionals…. who happen to be expert plumbers!

What comes to your mind when you think of waking up to frozen pipes or a broken water heater? Standing in ankle-high shower water due to a slow or clogged drain? Or living through a bathroom or kitchen renovation? Hassle, inconvenience, disruption, and expense; these are often emotions that accompany many plumbing and heating issues, especially when they are not planned.

That’s where we come in. At Allen Plumbing we respect our clients’ property and also their time. Allen Plumbing will always keep you up to date with the progress and timing of a small repair or a larger installation or renovation, and will work with you to minimize any hassle or inconvenience. Furthermore, our upfront pricing allows you to know the exact cost of any work before we begin.

Owner Michael Allen established Allen Plumbing in 1991 and has worked tirelessly ever since to transform the ordinary ‘plumber’ experience into one that is trouble-free and dare we say, almost enjoyable. From the person you speak with over the phone, to the plumber who arrives at your door, our goal is to make your life easier.

Please allow us to introduce our team below. 

Michael Allen: Owner and Founder: I am the owner and founder of Allen Plumbing. I earned my Master Plumber license in 1989 and opened the company’s doors in 1991. I love fixing things and the more complex the better. And when something cannot be fixed, I want to know how it worked and why it failed. When I am not tinkering with things at work, I enjoy tinkering at home. Check out the chicken coop I built in our backyard last summer!

Adam Goodman: Office Administrator/Dispatcher: I am the voice at the other end of the phone when you call Allen Plumbing. As our company’s administrator and dispatcher, I am here from when we open our doors each morning to when we close up shop at the end of the day to listen to your needs and concerns, schedule a technician to visit your home at a time that’s convenient for you, and call you if for any reason we’re running late! I will work closely with you to ensure a trouble free service experience, whether it's a minor plumbing repair or major renovation project. I currently reside in Somerville where I have become a newly reformed bike commuter.

Bob McConnell: Plumbing and Heating Technician: I am a Master plumber, following in the tradition of my family. I began working in the plumbing and heating field in 1984, earning my Journeyman License in 1989 and Masters License in 2010. I am married with 3 sons, one of which I’m proud to say will begin playing hockey at Tufts University next fall. Our other family member is a Boston Terrier named Buddy. Buddy does not play hockey, but I’m pretty sure I’ve heard him bark, “Bruins” at least once or twice over the years.

John Roberto: Plumbing and Heating Technician-Apprentice: I am an apprentice plumber in my fourth year of training, and excited to earn my Journeyman License next year. I'm originally from Somerville, MA and love living here and cheering on all of Boston's sports teams. I enjoy working in the field, getting to meet new people each day and helping solve their problems. Boston and the surrounding towns are a great place to learn about older plumbing systems and the unique situations they present.

A Note from Our Owner:

“I love what I do! Yes, I’m one of those people who whistle each morning as I back my truck out of the driveway. Just ask the neighbors! My name is Michael Allen and I am the owner and founder of Allen Plumbing, Inc., where we’ve specialized in residential and commercial plumbing and heating since 1991.

We would love the opportunity to serve you! As a business owner, I understand that technical precision is just one part of the job. Reliability, integrity, and respect for our customers’ time and their homes or business facilities are just as important. We are experts at delivering a trouble-free customer experience by minimizing the hassle and inconvenience that often accompany plumbing and heating work.

Done right…Right on time – this is our pledge to you and to our other customers whose loyalty and positive referrals have helped us grow our business for over twenty years.”

– Michael Allen, Owner & Founder